These Terms of Service ("Terms") constitute a legally binding and enforceable contract between ScopeX Technologies Limited ("ScopeX," "We," "Our," "Us"), a company incorporated in Ontario, Canada, with an address at Unit C6 - 80 Birmingham St, Toronto, ON, Canada, M8V3W6, and any end user of the Service ("you," "user," or "your"). By accessing or using the Platform, you are deemed to have read and fully accepted these Terms. This agreement between you and ScopeX is enforceable and governed by these Terms and our other policies. If you disagree with these Terms, you must terminate your account.
1.1 These Terms of Service set forth the conditions under which we offer all services provided through our mobile application and any associated websites we maintain, including, without limitation, the website at https://scopex.money, its subdomains, and associated third-party services and app ("Platform"). This includes, but is not limited to, providing you with a technical platform and orchestration layer for enabling cross-border payments in various jurisdictions where we provide our services.
By accessing or using the Services, you understand that ScopeX is a pure Technical Service Provider (TSP) and is NOT a bank, licensed money transmitter,Payment Service Provider (PSP), Payment Initiation Service Provider (PISP), broker/dealer, exchange, custodian, or fiduciary. The Services may provide a user interface. However, the Payment Services are provided by one or more partners we work with (each, a"Licensed Partner"), not by us. If you use any Payment Services on the Platform, the applicable Licensed Partner (not us) is responsible for the custody of your funds or digital assets and provides the Payment Services requested via the Platform (such as transfers or exchanges). ScopeX NEVER TAKES POSSESSION OF USER FUNDS.
1.2 The term "Services" refers collectively to the features and services provided by ScopeX Technologies Limited on the Platform, including:
The term "Services" refers collectively to the technical features and orchestration services provided by ScopeX Technologies Limited on the Platform, including: Payment Facilitation through Licensed Partners: Our Platform allows you, the "Sender," to technically facilitate the generation and routing of a payment instruction by connecting you to a Licensed Partner. You are instructing the Licensed Partner to send a payment to a "Recipient." These transfers are requests routed to and fulfilled by our Licensed Partners. The funds provided in fiat currency are sent directly to and held by our Licensed Partners. ScopeX's role is strictly limited to providing the front-end interface, data processing, and secure communication routing (orchestration) to support the regulated services provided by the Licensed Partner.
Using our Services, you, as the Sender, may initiate a transfer of funds to the Recipient. The total amount transferred includes the money you wish to send and any applicable service fees we charge. We then process your request via our Payment Partner(s), which we refer to as a "Transaction." The Recipient receives the transferred funds in the currency you selected ("Payout Amount"). Our Payment Partners convert the currency to a Fiat-referenced token and transfer it to our Payment Partners in other jurisdictions. The Recipient receives a "Payout Amount," which is the final sum after conversion from the Fiat-referenced Token to fiat currency, a process managed by our Payment Partners. We reserve the right to accept or reject any Transaction at our sole discretion. For the purposes of these Terms, "Fiat-referenced Token" means a digital representation of value issued and transacted on a distributed technology infrastructure, designed to maintain a consistent value by referencing the value of a government-issued currency (also known as fiat currency).
1.3 We provide the Services and operate the Platform. The Platform enables individual users to create international payment orders, receive live exchange rate quotes, and book Transactions.
1.4 By accepting these Terms, you agree that once we have compiled a complete client profile, including all necessary personal background information and supporting documents required for account activation, we may securely forward this profile to our Payment Partner(s) who require such information to provide the Services.
2.1 Account Creation. To access certain services, you must register for a user account ("Account") by providing accurate, correct, complete, and up-to-date information about yourself (such as identification and contact details) as part of the registration process. If you provide any information that is untrue, inaccurate, incomplete, or not current, or if we have reasonable grounds to suspect such a violation, we reserve the right to reject your registration, indefinitely suspend or terminate your Account, and refuse to provide you access to the Platform.
2.2 Account Responsibilities. You are responsible for maintaining the confidentiality of your Account information, including your login ID and password, and for any and all activity that occurs under your Account. You agree to immediately notify ScopeX upon learning of any unauthorized use of your Account or any other breach of security. However, you may be held liable for losses incurred by ScopeX or any other user or visitor to the Platform due to another person using your Account.
2.3 Multiple Accounts. You may only create the maximum number of accounts that the Platform permits, and you may not create any anonymous accounts that do not accurately reflect your true identity. You must ensure that no user authorized by you to access your account shares any login credentials for your account with any other person unless we expressly permit such sharing in writing. You are responsible at all times for all activities and use of your account and must safeguard all login credentials and passwords that access it. You must notify us immediately if you believe that your account was compromised or if any user of your account is engaging in any wrongful conduct, including any breach of this agreement.
2.4 User Agreement. By using the Platform, you accept and agree to be bound by these Terms. You represent and warrant that you have the full legal capacity to agree to these Terms. We may modify these Terms at any time by notifying you via email or by posting a notice on the Platform. By continuing to use the Platform after such changes have been made, you agree to be bound by the revised Terms.
2.5 Age Requirement and Location. You must be at least 18 years old to use the Services. If you do not meet this requirement, do not use the Services or Platform. The Services are exclusively for users who are residents of the European Union (EU), India, and the United Kingdom (UK).
3.1 All transactions are contingent on your providing accurate information and complying with these Terms. We reserve the right to reject any transaction that we find to be inconsistent with these Terms.
3.2 You may use our Services to make money transfers to all countries and regions listed on our Platform. The Services are exclusively for personal use, not for business or commercial purposes. We recommend that you only make money transfers to friends and family and exercise caution before sending money to strangers.
3.3 We provide real-time currency conversion rates on our Platform, which are sourced from our Payment Partners. The exchange rate includes a margin that is retained by our Payment Partners. The Platform will display the applicable exchange rate, which you can review and agree to before initiating a transaction.
3.4 We may refuse to process a transaction if we deem it necessary to protect you or us, or if required by law. We may also implement limitations on transactions, such as restricting the total amount that can be transferred, based on our risk assessment or legal requirements.
3.5 The transaction is considered complete when the beneficiary's bank credits their bank account with the funds. The execution of the payment order, including fund settlement, currency conversion, and timing, is the sole responsibility of the Licensed Partner. We are not liable for any delays in this process caused by our Licensed Partners or their banking systems.
3.6 Refund Policy. A "Refund" is the return of funds initiated by a Payment Partner for a transaction that has been canceled or is otherwise eligible for reversal. Refund requests must be submitted to us in writing with complete transaction details. We will then facilitate the request with our Payment Partner. We reserve the right to decline refund requests that are deemed frivolous or fraudulent.
3.7 Chargeback Policy: [1] In the event a Chargeback (a transaction reversal initiated by your bank) is raised, we strongly encourage the client to contact us first before disputing the transaction. We reserve the right to suspend your access to our Services while a Chargeback is under investigation. If your bank initiates a chargeback, ScopeX will notify you within 2 business days. You may provide evidence supporting your position within 10 days. ScopeX will investigate the matter within 15 days.
If the chargeback is found valid (e.g., unauthorized transaction, duplicate charge, or service failure), funds will be returned within 5 days.
If the chargeback is found invalid (e.g., buyer's remorse or insufficient evidence), the chargeback will be reversed.
While account access may be limited during the investigation, it will be restored upon investigation completion.
3.8 Due Diligence. While our Licensed Partners are responsible for primary KYC/AML screening for regulatory authorization, ScopeX also maintains AML/CTF compliance obligations as a technical provider:
(i) ScopeX screens user information against OFAC, UK Sanctions, EU Sanctions, UN Security Council Lists
(ii) ScopeX may block or delay transfers where compliance concerns exist
(iii) ScopeX maintains transaction records for regulatory reporting (5-7 years minimum)
(iv) ScopeX cooperates with Financial Intelligence Units (FIU) regarding suspicious transactions
(v) ScopeX may freeze accounts or terminate service for sanctions violations, money laundering risk, or suspicious patterns
Users should be aware that transactions may be blocked, delayed, or reversed for regulatory compliance reasons even after initiation. By accepting these Terms, you acknowledge and agree that ScopeX's Licensed Partners are the entities responsible for regulatory compliance, including conducting all necessary Know Your Customer (KYC) and Anti-Money Laundering (AML) checks ("AML/KYC Check"). ScopeX assists its Licensed Partners by securely transmitting the User Details you provide. The acceptance and activation of any user and the ultimate approval of any Transaction are subject to the AML/KYC check and the sole discretion of our Licensed Partner(s). ScopeX does not directly perform or assume liability for these regulated checks.
3.9. Prohibition on handling credentials. You acknowledge that ScopeX does not handle, access, or store your personalized security credentials (PSCs) or bank login details in a manner that allows us to execute or modify a payment instruction. This information is transmitted directly to the secure system of the Licensed Partner to maintain the TSP exclusion and comply with Strong Customer Authentication (SCA) requirements.
3.10. You represent and warrant that all information you provide to ScopeX is truthful, accurate, and complete. You further represent and warrant that:
4.1 Your Conduct. You agree not to upload, post, or transmit any material containing viruses or other malicious code. You agree to keep your login details confidential and not to disclose them to any other person. You agree not to interfere with the servers or networks connected to the Platform. You further agree to use the Platform only for lawful purposes.
4.2 Prohibited Usage. Except as agreed in a separate written agreement with ScopeX, you agree not to access (or attempt to access) any of the Services using a method other than the interface provided by us. You also agree not to use any automated method to access (or attempt to access) any of the Services. You agree that you will not engage in any activity that interferes with or disrupts the Services (or the servers and networks which are connected to the Services) on this Platform. Unless you have been specifically permitted to do so in a separate agreement with ScopeX, you agree that you will not reproduce, duplicate, copy, sell, trade, or resell the Services for any purpose.
4.3 Restricted Activities. When using our Services, you must not engage in any activities that could compromise the security and safety of the Services for other users. These include, but are not limited to:
4.3.1 Using Services for illegal purposes, such as fraud, funding terrorism, or money laundering.
4.3.2. Abusing, exploiting, or bypassing service usage restrictions.
4.3.3. Providing false, incomplete, or misleading information.
4.3.4. Failing to cooperate in an investigation related to your use of our Services.
4.4.4. Using a robot, spider, scraper, or any automated device to monitor or copy our Platform.
4.4.5 If we suspect you have engaged in a Restricted Activity, or if we believe the security of your use of our Services may be compromised, we may, at our sole discretion, take actions such as suspending your Account, preventing future use of our Services, or reporting relevant information to a regulatory, governmental, or law enforcement agency. We will generally notify you in advance if we need to take any of these actions, but we may act without prior notification if there is a security concern or if providing notice would be considered "tipping-off" under the law.
5.1 Personal information about you and the beneficiary will at all times belong to you and the beneficiary, respectively. We will only request the personal data required to provide the Service. You acknowledge that we may share your data with third-party companies, including our Payment Partners, for the purpose of verifying the information you have provided and completing the transaction. This may involve a credit check on you, which will leave a soft footprint on your credit history. Any content or registration information you provide may be shared with governmental and regulatory organizations to confirm identity and for the prevention and investigation of cybersecurity incidents. You shall be solely responsible for your registration data and user content. You agree not to host, display, or share any information that is harmful, unlawful, or infringes on the rights of others.
5.2 We have implemented commercially reasonable technical and organizational measures to secure your personal information. However, we cannot guarantee that unauthorized third parties will never be able to defeat those measures. You acknowledge that you provide your personal information at your own risk.
6.1 All rights, title, and interest in and to any software (including without limitation the Platform, the ScopeX website, the API, developer tools, sample source code, and code libraries), data, materials, content, and printed and electronic documentation (including any specifications and integration guides) developed, provided, or made available by us or our affiliates to you, including content of the Platform, and any and all technology and any content created or derived from any of the foregoing ("ScopeX Materials") and our Services are the exclusive property of ScopeX and its licensors. The ScopeX Materials and Services are protected by intellectual property rights laws and treaties around the world. All such rights are reserved.
6.2 While you are using our Services, you may use the ScopeX Materials only for your personal use unless you have received written permission from us and solely as necessary to enjoy our Services. Subject to your compliance with this Agreement and your payment of any applicable fees, ScopeX grants you a revocable, non-exclusive, non-sublicensable, non-transferable, royalty-free limited license to access and/or make personal use of the ScopeX Materials and Services. Any use of the ScopeX Materials and Services not specifically permitted under this Agreement is strictly prohibited. The licenses granted by ScopeX terminate if you do not comply with this Agreement or any other service terms.
6.3 When you cannot use ScopeX Materials. Unless you have received written permission from us, you may not, and may not attempt to, directly or indirectly:
(a) use any of the ScopeX Materials for any commercial purpose or otherwise infringe our intellectual property rights;
(b) transfer, sublicense, loan, sell, assign, lease, rent, distribute, or grant rights in the Services or the ScopeX Materials to any person or entity;
(c) remove, obscure, or alter any notice of any of our trademarks or other Intellectual Property appearing on or contained within the Services or on any ScopeX Materials;
(d) modify, copy, tamper with, or otherwise create derivative works of any software included in the ScopeX Materials; or
(e) reverse engineer, disassemble, or decompile the ScopeX Materials or the Services or apply any other process or procedure to derive the source code of any software included in the ScopeX Materials or as part of the Services.
6.4 ScopeX Trademarks. This is a non-exhaustive list of ScopeX Trademarks: "ScopeX," "ScopeX PLATFORM," "ScopeXPAY," "ScopeX BUSINESS," "ScopeX TRANSFER," and any other business and service names, logos, signs, graphics, page headers, button icons, and/or scripts (each as might be amended from time to time) are all registered or unregistered trademarks or trade dress o1f ScopeX or ScopeX's licensors in the relevant jurisdictions ("ScopeX Trademarks").
6.5 You may not copy, imitate, modify, or use ScopeX Trademarks without our prior written consent. You may use HTML logos provided by us for the purpose of directing web traffic to the Services. You may not alter, modify, or change these HTML logos in any way, use them in a manner that mischaracterizes ScopeX or the Services, or display them in any manner that implies ScopeX's sponsorship or endorsement. Further, you may not use ScopeX Trademarks and trade dress in connection with any product or service that is not ScopeX's, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits ScopeX.
6.6 All other trademarks, registered trademarks, product names, and company names or logos not owned by ScopeX that appear in ScopeX Materials or in the Services are or may be the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by ScopeX, and may not be used without permission of the applicable rights holder.
7.1 Our Services may show or link to third-party content, websites, apps, financial services, or links provided by Payment Partners (collectively, "Third-Party Services" or "Third-Party Material"). ScopeX neither endorses nor controls these Third-Party Services. Your use of them is at your own risk and governed solely by the third party's terms and policies. ScopeX disclaims all liability for (i) the content, accuracy, legality, security, or quality of any Third-Party Service and (ii) any loss or damage arising from your access to, or reliance on, such services.
7.2 We neither control nor endorse, nor are we responsible for, any Third-Party Materials, including the accuracy, validity, timeliness, completeness, reliability, integrity, quality, legality, usefulness, or safety of Third-Party Materials, or any intellectual property rights therein. Certain Third-Party Materials may, among other things, be inaccurate, misleading, or deceptive. Nothing in this Agreement shall be deemed to be a representation or warranty by us with respect to any Third-Party Materials. We have no obligation to monitor Third-Party Materials, and we may block or disable access to any Third-Party Materials (in whole or part) through the Website, App, or API at any time. In addition, the availability of any Third-Party Materials through the Website, App, or API does not imply our endorsement of, or our affiliation with, any provider of such Third-Party Materials, nor does such a3vailability create any legal relationship between you and any such provider.
7.3 Your use of Third-Party Materials is at your own risk and is subject to any additional terms, conditions, and policies applicable to such Third-Party Materials (such as terms of service or privacy policies of the providers of such Third-Party Materials).
8.1 The processing of your personal data—including its collection, use, storage, and protection—shall be carried out in accordance with ScopeX's Privacy Policy, available on its official website.
8.2 You acknowledge that ScopeX may utilize third-party infrastructure providers (such as cloud service platforms) to deliver its services. You further understand that services offered through such third parties are subject to the terms and limitations of those providers. ScopeX will use commercially reasonable efforts to ensure that all data shared with or through such providers is protected in accordance with applicable privacy and data protection laws.
8.3 International Data Transfers. Where personal data is stored or transferred outside of your jurisdiction, ScopeX shall ensure that such transfers are conducted in a lawful, secure, and transparent manner, respecting all applicable data protection principles, cross-border transfer requirements, and individual rights.
9.1 To the fullest extent permitted by applicable law, in no event will ScopeX, its affiliates, officers, employees, agents, suppliers, or licensors be liable for any indirect, incidental, special, punitive, consequential, or exemplary damages, including but not limited to, damages for loss of profits, revenue, goodwill, use, data, or other intangible losses (even if we have been advised of the possibility of such damages), arising out of or relating to your access to or use of, or your inability to access or use, the services or any materials or content of the services.
9.2 Aggregate Liability. To the maximum extent permitted by applicable law, ScopeX's total cumulative liability for any and all claims arising out of or related to these terms or your use of the technical services, whether in contract, tort, or otherwise, will not exceed the transaction amount giving rise to the claim or [$100 ], whichever is lower, and shall in no event relate to the loss or misdirection of user funds, which liability rests solely with the licensed partner.
9.3 Indemnification. You agree to indemnify, defend, and hold harmless ScopeX and its affiliates, officers, directors, employees, agents, and licensors from and against any and all claims, liabilities, damages, losses, costs, expenses, and fees (including reasonable attorneys' fees and court costs) that arise directly or indirectly from or relate to:
Your access to or use of the Services;
9.3.1. Your breach of these Terms, any applicable law, or any agreement with a third party;
9.3.2.Any gross negligence or willful misconduct by you or your representatives; or
9.3.3. Any content, data, or information you submit, post, or transmit through the Services.
This indemnification will survive the termination of these Terms and your use of the Services.
10.1 Technical Service Provider Disclaimer: By accessing or using the Services, you understand that ScopeX is a Technical Service Provider (TSP), not a regulated financial institution. The Payment Services are provided by our Licensed Partners, and we are NOT responsible for: (i) the custody of your funds, (ii) the execution of the financial transactions, (iii) any regulatory reporting, or (iv) compensation for unauthorized transactions under PSD2/PSRs. Our role is limited to providing the technology platform.
10.2 We are not responsible for the accuracy of any information published on the Platform, including incorrect exchange rate quotes from our Payment Partners.
10.3 Exclusion of Liability for Regulated Activity: We are not liable for any delays, losses, or issues arising from the financial conduct, operational failure, or regulatory breach of our Licensed Partners, including their failure to execute a transaction, delays in settlement, fraud, or security breaches within their regulated systems. All claims related to the handling of funds, transaction execution, or regulatory failure must be directed to the applicable Licensed Partner.
10.4 The Services are provided "As-Is," "Where Is," and "Where Available" and without any representation or warranty, whether express, implied, or statutory. ScopeX specifically disclaims any implied warranties of title, merchantability, fitness for a particular purpose, and non-infringement. We disclaim all warranties with respect to the Services to the fullest extent permissible under applicable law, including the warranties of merchantability, fitness for a particular purpose, non-infringement, and title.
10.5 We will try to make sure our Services are available to you when you need them. However, we do not guarantee that our Services will always be available or be uninterrupted. We may suspend, withdraw, discontinue, or change all or any part of our Service without notice. We will not be4 liable to you if for any reason our Services are unavailable at any time or for any period.
11.1 This Agreement is effective until terminated by either you or ScopeX as set forth below.
11.2 Termination by You. You may terminate this Agreement at any time by closing your Account. You will remain liable for all transactions, fees, and other charges incurred prior to termination.
11.3 Termination by ScopeX. We may suspend or terminate your Account and access to the Services at any time, for any reason, with or without notice, including but not limited to the following:
11.3.1 If we believe you have breached any provision of these Terms.
11.3.2 If your use of the Services is fraudulent or illegal.
11.3.3 If you fail to comply with any of our requests for information for AML/KYC or other compliance purposes.
11.3.4 If your account has been inactive for a period of one (1) year or more.
11.3.5 If required by a valid subpoena, court order, or governmental authority.
11.4 Effects of Termination. Upon termination of this Agreement, all licenses and rights granted to you will immediately be ceased. You must cease all use of the Services. We will not be liable to you or any third party for any suspension or termination of your access to the Services.
12.1. Governing Law. These Terms shall be governed by and construed in accordance with the laws of the following jurisdictions, as applicable to your location:
For Users in the United Kingdom, these Terms shall be governed by the laws of England and Wales.
For Users in the European Union, these Terms shall be governed by the laws of France.
For Users in India, these Terms shall be governed by the laws of India.
12.2. Good Faith Negotiations. The parties agree to first attempt to resolve any dispute, claim, or controversy arising out of or relating to these Terms or the breach, termination, or validity thereof through good faith negotiations for at least thirty (30) days. The negotiation period shall begin upon written notice of the dispute from one party to the other.
12.3. Dispute Resolution. If the dispute cannot be resolved through good faith negotiations as set forth in Section 12.2, the dispute shall be resolved as follows:
For Users in the United Kingdom, any dispute shall be submitted to the exclusive jurisdiction of the courts located in London, England.
For Users in the European Union, any dispute shall be submitted to the exclusive jurisdiction of the courts located in Paris, France.
For Users in India, any dispute shall be submitted to the exclusive jurisdiction of the courts located in New Delhi, India.
13.1 No Third-Party rights. This Agreement is between you and us. Except as expressly provided in this Agreement, no other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person to end or make any changes to this Agreement.
13.2 Assignment. You may not transfer, assign, mortgage, charge, subcontract, declare a trust over, or deal in any other manner with any or all of your rights and obligations under this Agreement (including the ScopeX Account) without our prior written consent. We reserve the right to transfer, assign, or novate this Agreement (including the ScopeX Account) or any right or obligation under this Agreement at any time without your consent.
13.3 Severability. Each of the paragraphs of this Agreement operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
13.4 Enforcement. Even if we delay in enforcing this Agreement, we can still enforce it later. If we delay in asking you to do certain things or taking certain action, it will not prevent us from taking steps against you at a later date.
13.5 Entire Agreement. This Agreement supersedes and extinguishes all previous agreements between you and ScopeX, whether written or oral, relating to its subject matter.
13.6 Waiver. The failure of either party to enforce any provision of this Agreement shall not be construed as a waiver of that provision or the right of the party to enforce that provision in the future. The waiver of any breach of this Agreement shall not constitute a waiver of any subsequent breach
13.7 Force Majeure. Neither party shall be liable for any failure or delay in performance under this Agreement (other than for delay in the payment of money due and payable hereunder) to the extent such failure or delay is due to a Force Majeure Event, including but not limited to, acts of God, war, terrorism, civil unrest, fire, flood, epidemic, pandemic, or government regulation or order. The party affected by the Force Majeure Event shall provide prompt notice to the other party and use commercially reasonable efforts to resume performance as soon as practicable.
If you believe a transaction was executed incorrectly (wrong amount, wrong beneficiary, duplicate transaction), you may report the error within 60 calendar days of the transaction. Report errors via email:
Error Report Must Include: Transaction date, amount, recipient details, reason for error, supporting documentation
ScopeX Investigation: Upon receipt, ScopeX will investigate within 10 business days and:
Confirm whether error occurred on ScopeX's systems or Licensed Partner's systems
Contact Licensed Partner to initiate reversal if necessary
Notify you of investigation findings within 20 business days
Resolution: If error confirmed, ScopeX will initiate reversal with Licensed Partner. Reversal credit to your account within 5-10 business days.
If your bank initiates a chargeback on a transaction:
Account Access: Your account access may be limited during investigation but will be restored upon investigation completion.